Shipping Information

At KJ Custom Creations, we work hard to get your custom items delivered quickly and safely. Most orders are processed as soon as the design is approved and then shipped out using reliable carriers. You will receive a confirmation message with tracking details once your package is on its way.

​

Delivery Times

Shipping times may vary based on product type and location. Although we are based in Cedar Rapids, Iowa, we proudly ship to all states across the United States. If you need your order by a specific date, contact us and we’ll do our best to meet your timeline.

​

Return Policy

Your satisfaction matters to us. If you receive an item that is damaged, incorrect, or not what you expected, please reach out within a reasonable timeframe. We will guide you through a simple and stress-free return or replacement process.

​

Non-Returnable Items

Because many of our products are custom-made, certain personalized items may not be eligible for return unless the mistake was on our end. We always strive to make every order right and ensure you’re happy with the final result.

​

How to Start a Return

Simply contact us through email or phone with your order details, and we’ll walk you through the next steps.